Shiv Vani Telecom’s core mantra is “customer satisfaction” for this we give a hassle-free refund policy to the customers.
To start the refund process the customer has to contact us through the mail or a call for customer care or through WhatsApp or web chat messages which are open 24/7, 365 days.
The process to be followed for refund policy:
1. Notify us through the mail before 24hrs from the day the product is received with the reason for the refund mentioned.
2. The customer will be notified through mail or message or web chat or WhatsApp about the return acceptance within two days from the day the product received.
3. At the time of the refund process make sure that you submit the invoice as proof of purchase.
4. The customer will be notified through mail or message about the refund acceptance within two days from the day of the product received.
5. The refund will take at least 7 working days.
6. The refund amount will be credited into the customer's account through which the payment has been done by the customer at the time of purchase.
7. At the time of refunding your money into your account we will deduct 2% as the credit card or debit card fees if you have used this process at the time of purchase.
8. If the customer doesn’t receive the refund amount within 7 working days we suggest you contact your respective bank representatives for clarification. If then also you haven’t received any update kindly reach us at our customer care or mail.
9. Any legality will be sorted within the Delhi jurisdiction.